Communication issues cause stress, production breakdown, bad planning and lower quality of life, both on and off work. Consider the most stressful human problems you have had and the odds are good that poor or inappropriate communication contributed to the problem.
The essence of many (if not most) stressful situations is communicating with people who can not do things as you expect. Remember, what's the most stressful thing for you is what you feel most about but do not control! Example: Parents find this true because they can not control what happens to their children. Relationships need attention and quality of communication, and this is usually not an easy task. If you can control others' behavior, you can control how you respond!
Before you even start an important conversation explain what you really need to say and make sure you're thinking how to reach your level without intense emotions like fear, anger or anxiety that can cloud the main issues covered are .
The most important features of good communication are:
1. Everyone involved agrees to communicate and have time to join …. Timing is all!
2. You must learn to listen! Many people are thinking about answers or dealing with their own fears / feelings and not clearly hearing what is said. Listen to all the senses, not just your ears. Eye contact. Watch body language.
3. If you are not clear what your partner is trying to say … ask for an explanation or repeat what you believe was said. Ask "open" questions that require more than just yes or no answers …
4. If you can not see the conversation, ask to pause … but agree to return to complete the discussion. A walk for time-out.
5. Do not keep repeating yourself or raise your voice to try to persuade the other one. Forcing your thoughts will usually not work. Do not be afraid to work because you will necessarily lose the trust and mind / hearts of other participants. If you are angry, tell people you are angry, do not act to show your anger and immature.
6. Choose your battle. Be more flexible about what is not very important to you.
Tips for Good Listening:
Reduce environmental distractions and disturbances
Take care of all the body – and – Search for communication (physical language) – and – listen to emotions behind the message
Make Eyeballs – and – Show Interest
Ask Open-ended Questions (Encourage Emotions)
Confirm and Explain What You Heard (Repeat the main item if you are unclear.)
Do not take it personally … It's just the other person, not necessarily the fact.
Many people need training to develop the skills needed to succeed in critical conversations. If you think you might benefit from any training or training to develop these skills that will increase your productivity then check the Executive Coaching Program for support you may need.